Frequently Asked Questions
What size are the earrings?
All our earrings are 6cm in diameter. For large custom orders, smaller or larger sizes can be made available upon request.
Do you ship outside of SA?
Shipping options for outside of South Africa are available upon inquiry. We will calculate the shipping cost and advise you of the cost depending on your country / location. Please contact us to inquire.
I live in an outlying area and curries struggle to find me. How will I get my parcel?
The best option to choose is the Postnet counter-counter option and tell us which Postnet is your nearest most trusted Postnet outlet when checking out.
Sending your own courier that knows you address already is also a good option in an outlying area.
However our flat rate of R99 does also cover outlying areas and the parcel might just take 1-3 days longer to send and 5-7 days to reach you but it should also reach your door.
How do I pay?
You can pay via Payfast with your credit card, debit card or eft, or you can also use Zapper. You can also view our payment methods by clicking here.
I’m struggling to pay online, what do I do now?
Firstly double check that your internet connection is working. This plays a major role to finalizing your transaction. If you are struggling with a specific payment portal, you can also contact them directly as they might require secure info.
If you don’t come right with any of the above, please email us at firstname.lastname@example.org. It will also help immensely if you can send screenshots to us if you get some kind of message upon trying to pay which will help us to locate the problem as fast as possible to assist you.
Always feel free to call us on 074 100 8128 for immediate online assistance.
What courrier or shipping method is best to use:
Our most trusted courier in Gauteng is Fastway. If you choose the flat rate of R99 on our website, the chances are about 80% that your package will be delivered via Fastway .
Fastway is a good option if you live within a metropolitan or urban area, suburbs, cities, towns.
If you live in an outlying area especially farmlands, and are located more than 20-30km outside of a town, the best option is to select the Postnet you trust closest to you and have us deliver it to you at a Postnet. This option is faster, and much more reliable then door to door in farmlands, as our couriers unfortunately do get lost at times.
Take note, this is only a good option if you stay in an outlying/grey area where couriers struggle to find you. Otherwise our flat rate is perfectly created for you and can deliver within any town.
If you have no Postnet, you can still choose the flat rate option. The package will take 1-3 days longer to reach you but within the space of 5-7 working days maximum you will have you package delivered to your door no matter where you are.
You can also select “send my own courier” if you already have an account or a trusted courier company. They can then pick up at our warehouse.
Please note that we don’t use the Post Office anymore due to parcels taking too long and even going missing. Couriers also can’t deliver to a postal address, only physical addresses (home or work).
I have a query / complaint / suggestion who do I contact?
We have various contact options available which you can view here:
The best is usually via email as we can help you more in detail, send images or links when needed or send other important emails to superiors.
Call: 074 100 8128
Do you have a shop and where are you based?
You can shop on http://www.kanzagifts.Com and be rewarded by your experience
Alternatively you can find us at one of our ongoing pop-up shops or markets. The details are usually posted on our homepage.
How do I know if something I want to order is in stock or not?
When you select the appropriate size and colour of the item/s you would like to add to your cart, you will see at the bottom it reflects if it is in stock or not even a show of our current warehouse quantities. If an option doesn’t display it also means it is not currently in stock, or when it states “out of stock”.
Still feel free to email us about it at email@example.com to find out when we will be getting stock in again
Can I exchange something if I don’t like it?
We do have a very good exchange policy which can be viewed here:
Who can I contact if I’m struggling to order or have queries regarding a product:
Send us an email to firstname.lastname@example.org or via the contact form so we can send you images, links etc when needed. Or give us a call on 0741008128 or visit our contact form by clicking here.
How secure is the website when it comes to online payments?
http://www.kanzagifts.com is equipped with an SSL certificate. When an SSL certificate is used, the information becomes unreadable to everyone except for the server you are sending the information to.
This creates a secure network for your credit card information and all personal information that is filled in.
If something is out of stock, how long do I have to wait before you get stock in again
Kindly contact customer service regarding this at any given time so that can provide more detail based on the product you are looking for